AI Service Desk for Slack & Teams | Flow by ServiceNow
Make your work Flow Flow is a conversational AI service desk. It answers and automates employee requests right in Slack, Microsoft Teams, and email—for IT, HR, Legal, and any team that fields requests. Live in a day. Request Access Watch Demo
Four steps, zero friction One admin, one day, no code. Coffee optional. Invite your team Invite teammates individually or connect your company sign-on to bring in everyone at once. Video CTA Add Flow to Slack or Microsoft Teams Flow joins the support channels your employees already use to handle their requests. Or they message Flow directly. Same answer either way. Video CTA Connect your apps Connect your knowledge, assets, and ticketing for context, along with the apps you want Flow to automate. Video CTA Start resolving requests Flow handles the first pass at requests in your support channels, working within limits your admin sets. It hands off complex or sensitive issues to your agents. Video CTA
You say it, Flow does it
Ditch the tickets Your employees ask for help in Slack, Teams, or email. Flow answers everyone in the same thread. Your other bots and AI assistants reach out to Flow over APIs or MCP. Never solve the same problem twice Tell Flow what to automate in plain language. From onboarding to software access, admins set the guardrails up front, so work gets done safely. Connect everything, rebuild nothing Flow connects to 100+ business tools out of the box, from ServiceNow to the rest of your stack. No data to move, no processes to rebuild. Admins control exactly what each team can reach. Start this morning, results this afternoon  Start your free trial and set Flow up in an afternoon, with one admin. No implementation project, no new headcount, no new system to learn.
“…Flow pulls answers from what we’ve already documented, and if it’s something new, we escalate it and learn from it. It’s like having an organizational memory that actually works, which is something we didn’t have before.” Mitch Stutler Co-Founder and CEO, VividCharts
FAQ Expand All Collapse All What is Flow?
Flow is a standalone, conversational service desk that lives where your team already works, in Slack, Teams, and email. There are no tickets to file or portal to remember. Ask for help, and Flow helps resolve the request right in the conversation, using your existing knowledge. What’s more, you can build automations in plain language, so repeat requests stop hitting your queue. No developer, long project, or code required.
Who is Flow built for?
It’s built for teams that want to easily roll out a service desk and quickly build automations. For example, that could be a 200-person company running support out of Slack DMs and spreadsheets, or a satellite team inside a 10,000-person enterprise that can’t wait three months to get support from the platform team.
Is Flow related to ServiceNow?
Flow is built and backed by ServiceNow, so you get the domain expertise and reliability ServiceNow is known for. Flow runs on its own standalone architecture, moves at its own speed, and is designed for teams that want a purpose-built service desk, not the full platform commitment.
How fast can I get started, and what does it cost?
When you’re ready to commit past the trial period, in four steps Flow can be live in a day. Use a credit card to purchase in-product credits at a $10K minimum with an annual commitment. Alternatively, existing ServiceNow customers consume Assist credits. See the Pricing page for details.
I already use ServiceNow. How does Flow fit in?
Flow syncs bidirectionally with your existing ServiceNow instance, so you keep using your existing knowledge, assets, automations, and tools while your records stay accurate and traceable. Because Flow runs on Assist credits you’ve already purchased, there’s no additional SKU to buy or procurement cycle. Flow activates what you already own, for the team that needs to move now. The rest of your organization continues normally.
Can I vibe code my own automations?
Absolutely. If you can describe a workflow, Flow can build it. For all those repeat requests, use plain language to build the automation. Flow puts it to work immediately. Your team spends less time on repeat requests and more time on strategic work that moves the business forward.
Let’s flow Request access Be among the first to access the conversational AI service desk that runs in Slack, Teams, and email.